Comments on: Ancestry FamilySearch Chrome Extension

By: David

David — Tue, 06 Nov 2012 15:02:27 +0000

you have the sense of it

I went and got a hair cut, but that didn’t work either

It is good to find that someone knows what they are talking about.

I did observe that Ancetry having no support for Google Chrome was a little short sighted in the light of its enormous popularity as a browser

By: John

John — Tue, 06 Nov 2012 15:00:04 +0000

Defrag your disk?! Maybe you should rotate the tires on your car too.

By: David

David — Tue, 06 Nov 2012 14:58:59 +0000

Thank you John, good thinking, switched them all off and it works

Seems to be something to do with AVG Secure Search, which is a little worrying!

I agree re first line support, I was told to defrag my disk!!

By: John

John — Tue, 06 Nov 2012 14:47:20 +0000

Howdy David,
Alison was a commenter here – I’m the bloggist in residence.

I’m not seeing that Ancestry signin error on Chrome – working fine for me. I would check for a Chrome update and see if that is it. (I’m currently at Version 22.0.1229.94 m)

If not, you might also try to disable any extensions, see if logging in works, then re-enable the extensions one at a time and see what, if anything, breaks it.

Pretty odd if they are telling you it is not a supported browser. While I do like Ancestry, I find that their first line support people often have little technical background and tend to use support scripts.

(Not a knock on them, as many support groups do that, but as an IT professional can be frustrating when trying to explain things to them when I call.)

By: David

David — Tue, 06 Nov 2012 13:12:53 +0000

Hi Alison

Lovely tool! I have used chrome and ancestry for a couple of years.

any idea why the Ancestry ‘signin’ button has failed on chrome.

Chrome is not a ‘supported browser’ when I call Ancestry support in Ireland??

Have to go back to Explorer!

By: John

John — Tue, 13 Dec 2011 15:29:14 +0000

Hi Catherine, thanks for commenting!

Hmm, I hadn’t used the extension for several months and it does look a little wonky – when choosing a female in my tree it doesn’t let me switch between birth name and married any longer.

I am seeing Familysearch records on my tests though – although it is always hit and miss. I was lucky in that I found a few records on Familysearch that I hadn’t found directly – including my wife’s great-grandparents’ marriage index record.

I’m wondering if some new Familysearch site changes have made some of the extension features misfire. I’ve left a note over at the download site to see if the author has any ideas.

Later update: As Ancestry changes some fields, the extension sometimes has trouble accessing the fields correctly. I’ve reported the problems each time I’ve seen them, and the extension developer is very responsive. As of this edit, everything seems to be working correctly. (02 FEB 2012)

By: Catherine Pendleton

Catherine Pendleton — Tue, 13 Dec 2011 04:25:27 +0000

Saw your comment on 1 Ancestry 2 Little Time about this extension, so I had to swing over to your blog to see what it’s about. Thanks for this tip! I added it to Chrome and tried it out. Had trouble getting anything on familysearch, though. I tried it out on a couple of ancestors. Then I tried a third who I know has records on familysearch. The ancestry search worked fine. (I was able to get into familsearch.org directly, just not through the extension.)

By: Valerie

Valerie — Fri, 11 Mar 2011 22:23:57 +0000

John,

thank you for this info! Very helpful indeed!

By: John

John — Fri, 11 Mar 2011 22:14:24 +0000

Alison, Thank you for your nomination. I shall endeavor to continue to be loverly.

By: Alison

Alison — Fri, 11 Mar 2011 10:51:02 +0000

Thanks for this tip.

I’ve nominated your blog for the One Lovely Blog Award
http://myfamilypuzzles.blogspot.com/2011/03/one-lovely-blog-award.html